24/7 AOG & charter support
Round-the-clock duty management, unscheduled and diverted aircraft, spare-part movement, crew logistics and VIP charter handling.
An aircraft on ground is a commercial emergency, and it is answered by a named duty manager rather than a switchboard. We open a stand, arrange ground power, clear the spare part through customs, move the recovery crew and keep the carrier's operations control centre updated on a fixed reporting rhythm until the aircraft is released.
Scope of work
- Named duty manager reachable in one call, day or night
- Diversion and unscheduled arrival acceptance
- AOG spare-part clearance and ramp delivery
- Crew transport, hotel and immigration coordination
- VIP, head-of-state and executive charter protocol
Service commitments
- Duty manager response within fifteen minutes, any hour
- Ground power and stairs on stand within thirty minutes
- Status report to the carrier every hour until release
Capabilities
Ramp handling
Marshalling, chocks and cones, loading and unloading, potable water and lavatory service, towing and pushback for every aircraft type on the field.
Passenger services
Check-in, gate, boarding, arrivals, transfers, special assistance and lost property, delivered in Arabic and English by staff who look like your brand.
Cargo & ULD build-up
Acceptance, screening, build-up, break-down, ULD control and warehouse handling for general, perishable, pharmaceutical and dangerous goods.