Passenger services
Check-in, gate, boarding, arrivals, transfers, special assistance and lost property, delivered in Arabic and English by staff who look like your brand.
Passengers judge an airline by the people in front of the desk. We recruit for composure, train on your DCS, wear your uniform standard where the contract calls for it, and brief every shift on the day's irregularities before the first flight opens. Special-assistance requests are tracked individually from booking to seat.
Scope of work
- Full DCS check-in, gate and boarding coverage
- Special assistance, wheelchairs and unaccompanied minors
- Transfer desks, rebooking and disruption management
- Lost and found with 24-hour case ownership
- VIP, CIP and executive charter meet-and-greet
Service commitments
- Desks open per the carrier's published opening time, every time
- Assistance passengers met within five minutes of request
- Baggage claims acknowledged the same day they are filed
Capabilities
Ramp handling
Marshalling, chocks and cones, loading and unloading, potable water and lavatory service, towing and pushback for every aircraft type on the field.
Cargo & ULD build-up
Acceptance, screening, build-up, break-down, ULD control and warehouse handling for general, perishable, pharmaceutical and dangerous goods.
Load control & flight dispatch
Licensed load controllers, weight and balance, loading instruction reports, final trim sheets and last-minute change handling.